Privacy Policy

On the page www.kougatourism.co.za “the man" Page "we respect your privacy as much as you do. That's why we have created a privacy policy that will give you peace of mind. Based on this Privacy Policy (“ Privacy Policy ” ), together with the general terms and Conditions of the website, the personal data provided by you are collected from the website and processed by US. Please read the following text, which explains how we will treat your personal data. At the same time, by visiting our site, you accept and consent to the activities contained in this Privacy Policy.

1. Protection of personal data

A. (' Personal Data ”). This does not include personally identifiable information (anonymous data).

b. in order to receive information on how we use your personal data, you can contact the data controller directly by e-mail: [email protected]

2. What type and how are personal data collected?

Personal data is collected and processed by US depending on the category of activities they belong to:

a. browsing the site

Your every visit to our site, whether you have a user account (defined below) or not, may result in the following data being collected:

• Technical information, including your computer'S IP address, your login details, browser type and Version, time zone, browser plug-ins (including type and version), information about your internet service provider and the device you are using, location, operating system, platform and other online identifiers. Although this information is not personal, we treat it with the same care as your personal information. This data is used to analyze user activity so that we can better optimize the site and provide you with the best online experience.
• If you use a mobile device to browse the site, data such as information about your mobile network operator and your unique device number may be downloaded.
• Information about your visits to the site, including the site URL and your activities on the site.
• Information collected by cookies.
• The website uses certain tools that allow it to collect data from analytics platforms. The site uses both its own tools for this purpose and those of external operators. The data collected in this way includes information about the operating system of the device you are using, your IP address (which can be used to determine your location), the time you accessed the website, your browser type, your language, and information about the pages you visited before accessing one of our pages. If you would like to learn more about the analytical tools we use, please refer to Clause 6.

B. consent to receive our newsletter or promotion

In the event that you have decided to subscribe to our newsletter or participate in any promotion, your name and email address will be registered. We'll contact you using this address.

You can stop receiving newsletters and promotional emails from the website by following the instructions available in one of these emails. Then you can still receive emails from us, this time of a non-promotional nature, e.g. information about your account.

c. creating a user account

i. if you create a free online user account on the site ("user account"), in addition to the information contained in Clause 2 (a) above, the following information about you will be recorded: name, date of birth, email address and username.

ii. Facebook if you have chosen the ‘register with Facebook ' option, the information you have chosen to share with us may include basic information contained in your Facebook profile (e-mail address, status update, contact list). We only receive the information contained during the registration of the Facebook account, no other information will be downloaded. If you would like to know more about this, Facebook will be able to provide you with more information about how they use and process your data when you connect with us via the social network.

d. contact us

In the event that you contact our customer service on our site, all information provided by you may be stored and recorded.

3. How your personal data is used

Your personal data is used by the website in order to:

I. Marketing Communication-to keep you up to date with new information, announcements, updates and events that may be of interest to you. If you have registered on the site and made appropriate changes to your User Account to receive such information, you will receive it via e-mail or other form of electronic communication. You can opt out of receiving such communications at any time by changing your User Account settings or by clicking the unsubscribe link .

ii. If you participate in any contest, prize tournament or cash bet offered on our site, your personal information will be used to manage the promotion.

b. if necessary, your personal data may be used to verify the information provided.

c. personalized advertising on the Internet-the site allows personalized advertising based on personal information. This means that advertising will appear on the site based on your interests, which we have registered during your activities on the site or through the analysis tools we use or cookies (cookies). For more information about the analytics tools used for personalized advertising and how you can disable them, see Clause 6 (d) of the Privacy Policy.

4. Categories of data containing information about you

Your personal data collected and processed can be grouped into categories:

• Identifying information , including first name, maiden name, last name, username or other similar identifier, marital status, Title, date of birth, gender, employment status, profession.
• Contact details , including address of residence, e-mail address, phone number.
• Technical data , including IP address, login data, browser type and Version, time zone and location, browser plug-ins; their type and version, operating system, platform or any other software located on the device and used to access the site.
• Profile Data including username and password (encrypted), login and log out time.
• Usage Data - containing information about your activity on the site
• Marketing Data - including your preferences about receiving any communications from us and third parties
  
  

  5. Legal basis for the processing of personal data

  Below is a description of how we intend to use your data and the legal basis for the activity. The description takes the form of a table.

  Purpose/ Activity	Category of data	Legal basis for data processing, including legitimate legal interest
  To register you as a new user	(a)Identifying (b)contact (c) profile	(a)necessary for our legal interest (to keep our data records up to date)
  To manage our relationship with you, which: (a) notification of changes to the general terms and conditions and Privacy Policy (b) maintaining the user account	(a)Identifying (b)contact (c) profile (d) marketing	(a) to enter into a contract with you (b)necessary for our legal interest (to keep our records up to date)
  To send you information about promotions and newsletters	(a)Identifying (b)contact (c) profile (d) use (e)Marketing	(a) consent to receive information (if we contact you this means direct marketing)
  To administer and protect our business and the site (including troubleshooting, data analysis, testing, maintenance, customer support, reporting and presentation of data	(a)technical	(a) necessary from the perspective of our legal interest (for the maintenance of our business, administrative commission of IT services, network protection and in the context of business reorganisation or group restructuring.
  To provide relevant content and advertising on the site; to verify the effectiveness of published advertising	(a)Identifying (b)contact (c) profile (d) use (e)Marketing (f) technical	Necessary from the perspective of our legal interest (to provide a product that meets your interests based on your preferences and activity on the site)
  To analyze data to improve our website, products, marketing, customer relationship and experience	(a) technical (b) use	Necessary from the perspective of our legal interest (to define users, to keep the site always up to date, and its content on the subject, in order to develop our business)
  To suggest or suggest products you may be interested in	(a)Identifying (b)contact (c) technical (d) the user (e) profile (f)marketing	(a) necessary for our legal interest (for business growth), where suggestions are provided through the site. (b) consent to receive information (if we contact you this means direct marketing)

  6. Cookies and analytics

  Cookies

  Our website uses cookies. A Cookie is simply a file containing letters and numbers that we place on your computer. Cookies allow us to distinguish you from other users on our site. This allows us to provide you with a unique, high-quality experience when you browse our site and improve our service.
  For more information about Cookies, please refer to the cookies policy.

  Analytics

  The website also uses Analytics.

  Whether you have a user account or not, like other websites, we use Google Analytics and Matomo Analytics. These tools are used to place advertisements on the site or third party sites after you have visited our site. In order to optimize and deliver advertising based on your previous activity, we, like third parties such as Google Analytics and Matomo, use our own cookies (first party cookies) and third party cookies (3rd party cookies).:

  I. Google Analytics
  1. Google Analytics is a service provided by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our website. This data is shared with other services provided by Google. Google may use this data to personalize ads on its own advertising network.

  2. In order to understand our customers ' behavior, we use data (such as age, gender, interests) from third parties collected by Google Analytics. We also work with other companies that collect information about your online activity to provide you with personalized advertising tailored to your preferences and interests. This means that from time to time you may see an advertisement on the site or other pages you browse. This is due to the fact that we have an agreement with Google or other companies to provide personalized advertising based on the data that has been collected using cookies. These companies also collect information about when you click on an ad on the site, which allows us to measure the effectiveness of the ad.

  a. you can cancel the display of ads using Google Analytics and customize ads on the Google Display Network by going to the Google Analytics settings page under this link .

  Google recommends installing the Google Analytics Opt-out Browser Add-on, which prevents the collection and use of data by Google Analytics.

  ii. Matomo
  1. The site also uses another source for site analysis, Matomo. In order to analyze the site Matomo uses cookies (cookies) that allow us to study your activity on the site. For this purpose, the information collected by cookies is stored on our servers or those belonging to Matomo.

  2. If you do not wish your data to be used and stored by Matomo, you can deactivate this function by contacting us at: [email protected] . For this purpose, an ‘opt-out’ cookie will be stored in your browser to prevent Matomo from downloading and storing data. If you delete cookies from your browser, the opt-out cookie will also be deleted. Then it is necessary to reactivate it when you visit the site again. For more information, please visit Matomo's Privacy Policy page at: https://matomo.org/privacy-policy.

  7. Disclosure of personal data to third parties

  A. the site does not sell, distribute, or disclose any of your personal information in any way except as described in this Privacy Policy or unless required to do so by applicable law.

  b. we are looking for companies that provide services, solutions and promotions that our customers might be interested in. In such cases, such services will be provided to you by US.

  c. the Site reserves the right to provide statistical data to other entities about your use of the site, sales, traffic on the site, and other information related to the site, but without indicating and determining your identity.

  D. the site may provide your personal information to its partner sites and affiliated companies only for legitimate business purposes.

  e. in the event of a merger, reorganisation or sale of the site, we may transfer all personal and non-personal data recorded to third parties. In this case, the site will inform users before their personal data is covered by another Privacy Policy.

  f. your information may be disclosed if required to do so by law in order to carry out legal processes.

  g.we make no guarantee that information about you will not be used by third parties linking to or off the site.

  8. Your rights

  Your rights under data protection law in relation to your personal data are:

  a. Access to your personal data . You have the right to request access to information held about you. Any such request for reasonable reasons should be accepted by US. Where the access request involves a disproportionate amount of work, we reserve the right to charge a fee to cover the costs.

  b. Request for data correction . This right allows you to correct your incomplete, incorrect data that we hold. However, we will then need to verify the accuracy of the new data provided by you.

  c. Request for erasure of personal data . You have the right to request the deletion of your data that we hold if it is held for another reason in which we hold it. This right therefore allows you to request the deletion of your personal data if we do not have a good enough reason to continue to store it, e.g. you want to delete your account. In the event of a situation in which the deletion of your data is unlawful (for example, the Anti-Money Laundering Act), the deletion of the data may be suspended and will not take place immediately upon request. However, your request will be reconsidered at the earliest opportunity when the relevant data retention period has expired.

  d. Object to the storage of your data . You have the right to object to the processing of data where this is based on our legal interest (or that of third parties) and which makes you feel that this is an attack on your personal rights and freedoms. You also have the right to object to the processing of your personal data for marketing purposes. To do this, you can uncheck the appropriate field when creating a user account or modify the settings on the profile of an existing user account. However, in some cases, we can demonstrate that we have legitimate grounds to process information that violates your rights and freedoms.

  e. Request for restriction of processing of personal data . This right allows you to object to the processing of your data by us in the following situations:
  (a) if you would like us to establish the accuracy of the data; (b) if the use of the data is unlawful and you do not consent to its deletion; (c) if you want us to store your data for the establishment, exercise or defence of legal claims (even if we are no longer required to store it); or (d) you have objected to the use of your data but it is necessary to verify whether we still have a legal basis to use it.

  f. Request for personal data transfer . Your data will be provided in a commonly used readable format. Please note that this right only applies to automated information that you have consented to be used or that was provided when you entered into a contract with us.

  g. Right to withdraw consent to direct marketing . You have the right to change your mind and withdraw your consent to contact in the form of direct marketing. In order to stop direct communication, please make a change to your account profile: uncheck the appropriate fields that indicate consent to direct marketing or contact customer service. Any withdrawal of consent to direct marketing applies only to the site.

  H. copies of any form of communication with you will be kept (including copies of emails) to preserve the information we have received from you.

  you can enforce your rights at any time by contacting us at: [email protected]

  9. Protection of minors

  A. the site is a gambling-related portal. Its content, products, services, and promotions are not appropriate or directed at children, including users under the age of 18 (or the corresponding minimum age in another legal jurisdiction).

  b. the website does not collect personal data of children under the age of 18. If this is the case, the child's personal data will be deleted from the records as soon as possible.

  c.We are not responsible for the actions of children or visitors under the age of 18 (or the corresponding minimum age in another legal jurisdiction) resulting from the content of the site or any of its sub-domains and pages, or external marketing campaigns (including but not limited to sending newsletters).

  10. General account registration policy

  a. you can register a free account on the site. Please note that this is not necessary in order to use the site or participate in any promotion, unless stated otherwise.

  B. account registration is not available to children or users under the age of 18 (or the corresponding minimum age in another legal jurisdiction). In accordance with this Privacy Policy, the site does not Record, Store, or disclose any personal information relating to children and visitors under the age of 18 (or the corresponding minimum age in another legal jurisdiction).

  c. if you have a registered account, you can request its deactivation or deletion at any time. Please note that we will keep the recorded information in our secure archive for statistics or appropriate analysis as explained in detail in Clause 11 (Data Retention) below.

  11. Data storage

  a. you can request the deletion of your data by closing your User Account.
  In this case, all your information will be deleted, except for those whose storage is required by law.

  b. in special circumstances, we have the right to mask your personal data (so that they no longer have any connection with you) for research purposes or for statistical purposes. We then have the right to use your data indefinitely without prior notice.

  12. Confidentiality of customer account data

  a. your personal data will be visible only to the users of the website. Their access to this type of data is due to the position they hold in the company.

  B. access to your personal data is password protected and encrypted.

  c. we comply with all data protection laws.

  13. Data protection

  The Website is equipped with the necessary digital security measures both in IT devices and in data warehouses in order to protect against loss, misuse and alteration of your data.

  14. Terms and conditions relating to the content of the website

  a. due to the nature of the website and its digital content, we cannot guarantee that the content will always be accurate and correct.

  b. for this reason, we reserve the right to change and amend any information posted on the site without prior notice.

  c.we would like to point out that some services and promotions are subject to different laws and jurisdictions and may not be available in all markets.

  Before taking any action, make sure that any information for which you are responsible is up to date. It's your responsibility.

  15. Changes to privacy policy

  Any changes to this Privacy Policy will be posted on the site and notice of the change will be sent by email. Please check your inbox to keep track of changes to this Privacy Policy. If you do not agree with the change, we suggest contacting customer service or deleting your account.

  16. Other parties

  If you leave the site or are redirected to another (“third party site”), for example by clicking on an ad or banner belonging to an external brand advertised on the Site, Terms and conditions and different data processing practices apply (over which we have no control). Then the terms of the site and this Privacy Policy will cease to apply.