How do we rate online casinos?

Casino overview

With access to data from hundreds of online gambling sites, we can actively challenge the bold claims of the casino. We take into account the criteria that players care most about and compare the casino with its competitors and the averages from the entire online gambling industry. This transparency gives our reviews advantage, so players can be sure that they receive the most reliable information.

License

For starters, we always check if the casino is licensed or not and where that license comes from. Not all licensing jurisdictions are equal, and some licenses are easier to obtain than others. It is very important that casinos show a license from a legal licensing authority on their website. Having a license means that the casino operates legally. Examples of trusted authorities we look to include the UK Gambling Commission, Malta Gaming Authority, Kahnawake Gaming Commission, Curacao licenses and many others.

Appearance and functionality of the website

The functionality is based largely on how easy it is to navigate the site and perform basic actions. A casino may have the world's best library of games and payments, but you will never play in it if the registration form looks like a hieroglyph reading manual.

So what do online casinos need to do to receive our quality mark? First, easy registration. If it takes more than 5 minutes, the highest score is lost. Secondly, easy to apply for a bonus. The best sites will apply the promotions automatically or allow you to activate them with a single click.

Navigation is also important. The different game sections and bookmarks should be clearly visible, and the search function allows you to easily filter games. The live chat button, which remains visible when changing pages, adds an extra point.

Welcome Offer and bonuses

Bonuses and promotions this for players the most attractive thing in the casino. In this section, we pay attention to how high these offers are and whether they really give an advantage to the player.

The best online casinos should offer a welcome promotion that will give the player the opportunity to earn extra cash and/ or free spins. We give extra points if a given Casino offers the entire welcome package for the first few deposits.

In addition, offers should be available to everyone, not just new players. Therefore, we also check how often there are offers for registered players.

In addition to the typical promotions, the best casinos offer a well-constructed loyalty program. It allows you to get extra benefits with every bet or game you play. VIP benefits can also be awarded to high roller players who bet large sums of money at the casino. We check what is offered at each level of the casino's loyalty program and assess whether the Rewards really pay off.

In order for the bonus to be really beneficial, it is important that the conditions are not too complicated and that there are no very high wagering requirements. Therefore, we always read the fine print and draw the attention of our readers to any complications when applying for a bonus.

Payment methods

When playing online, the safety and security of financial transactions is another important factor, so we check what payment provider options are offered along with general security protocols.

It is very important for us what payment methods they are offered at the casino. Of course, the more variety, the better. A huge plus for us is the situation in which the casino processes both deposits in fiat and crypto currencies.

Deposit and withdrawal limits also matter-preferably when they are not there. However, if they exist, we like to see minimum limits. We also look at how easily, quickly and safely you can deposit your money after making a profit, as well as how quickly the money will be in your bank account or wallet. In addition to efficient banking processes, we want to know that casinos themselves do not need too much time to process player winnings.

We also never forget about commissions - the best casinos in the industry process all deposits and withdrawals for free.

Games and software

The main reason why you visit an online casino is of course the games. With this in mind, we always make sure that the casino offers a wide selection of games to enjoy. We always check if the casino offers a number of genres, including slots , table games, various poker options and of course exciting live games.

In conjunction with the above, we also look at the providers that offer games in a particular casino. There are many different game providers and not all of them offer the best deals. We always appreciate the casinos that work with best suppliers , such as Microgaming, NetEnt, Play'n GO, Elk Studios, etc. These providers adhere to strict rules of fair play, while offering high-quality gameplay.

High-quality casinos offer the opportunity to try the game for free, if only there is such an opportunity. However, it should be remembered that in some cases this is simply impossible, as exemplified by live games.

Mobile version

In the 21st century, phones are synonymous with convenience – and most popular online casinos offer mobile versions . We test the quality of casino sites on different smartphones and tablets using different browsers. We check that the site runs smoothly and offers the same good experience as on a PC, with a similar number of games available. We also point out any additional bonuses and promotions available exclusively to mobile players.

We also evaluate the quality of the application. To receive the highest rating, it must be free of errors and failures, as well as easy to navigate. Finding games should not cause problems, so a good search and filtering system also pleases us.

Player Experience-UX

Of course, we cannot forget about the reputation of the casino. When we create our list of recommended sites, we like to look at what the overall rating of the casino is among people in the industry, but also among players.

What do people say? Are there rumors of problems? What do people like and don't like? We don't automatically trust rumors as soon as we hear them, but we use them as starting points to start looking a little deeper. Every time we carefully check the pages where we can find reliable ratings of players. We look at all the good sites and see if the casino has addressed them and how.

With each review, we also ask the player to share his opinion, what he thinks about the particular casino and whether he would recommend it to his friends.

Expert opinion

As we have already mentioned, in addition to the opinions of players, we also check what other experts in the industry think about a particular casino. Do they point to the same weaknesses of the casino? Have you noticed any red flags that can cross a given casino?

We also work with experts who, at our request, share their independent opinions, which we later publish unchanged in our reviews.

Security

It is not without reason that security should be the main concern of players in online casinos. Your casino will have access to all data regarding the money you deposit and withdraw. So it is important to make sure that everything is in order. For licensed online casinos, the verification process means that you are often asked to provide personal information and an identity document, so a good security assessment is doubly valuable.

So what is important about safety standards? Compliance responsible gaming this is always the absolute minimum. The best online casinos in terms of security will have their own rules and processes regarding responsible gaming and self-exclusion. Websites should be encrypted with SSL, and if they are not, we subtract points.

We also evaluate the availability of information. Is the information regarding the audit and supervisory body of the casino transparent, clear and easy to find? Are the responsible gaming tools (loss limits, time exclusions, etc. are they easy to use? We also check the reputation of the casino in the industry.

Customer service

Customer service, like security, is important in any business and is especially important in online casinos. There should be many options available, including phone calls (preferably free), email, and perhaps the most preferred option – live chat. A big plus is also whether customer service is available 24/7, so customers can get help exactly when they have a problem. Good casinos also provide access to an extensive FAQ tab where the player can find answers to frequently asked questions.

We also always check whether the casino in question provides the opportunity to contact customer service in South South Africanm and whether the entire site is available in that language and what is the quality of the translation. To determine the quality of support offered by an online casino, we contact them using all possible means to see how well they respond to inquiries.

What if the casino does not meet our requirements?

If an online casino is able to meet all of the above requirements, we are happy to recommend it to our readers. However, if a casino does not meet these requirements and poses a potential threat to players, we certainly will not hide this fact.

If the casino in question does not meet our requirements - we do not publish reviews about it or clearly indicate what aspects the player should pay attention to. We also always indicate which casino is not available to South African players. Our site is an independent ranking of casinos, and the reviews presented here are the subjective assessment of our reviewers.

How can a casino be found on our site?

"At Kougatourism you will find reviews of over 300 casinos". If you are looking for news – you will find them on our review page new casinos . Every day we review the offer of operators, we keep track of the casino industry, but if we missed something and knew a casino that should be reviewed on the casino Kougatourism website, please write to us at: [email protected]

We will rate the casino and review if it is not already on our site. Our goal is to present you the widest choice of online casinos available to South African players.

Check the site, in short you will find the criteria for evaluating the content posted by US:

• New casinos
• Free spins
• Casino bonuses
• Live casino
• Casinos with minimum deposit
• Mobile casino
• Crypto casino